Legal
Refund & Returns Policy
Last updated: September 1, 2026
Due to the nature of our products, all sales are final. We do not accept returns for change of mind, incorrect ordering, or any reason other than the product arriving broken or noticeably defective.
All Sales Final
Because of the specialized and sensitive nature of peptide products, we cannot accept returns, exchanges, or cancellations once an order has shipped, except as described below.
Damaged or Defective Products
If your product arrives broken or noticeably defective, you may be eligible for a replacement or refund, subject to the following windows:
| Window | Timeframe |
|---|---|
| Return / claim period | 3 days from delivery |
| Damage reporting window | 48 hours from delivery |
| Refund processing time | 3–5 business days |
To file a claim, contact us within the damage reporting window with your order number and photos clearly showing the broken or defective product and its packaging. Claims submitted after this window, or without sufficient evidence, will not be accepted.
How to Request a Claim
Contact us at Michael@sterigenixmedical.com within 48 hours of delivery with your order number and photos of the issue.
Our team will review your claim and, if approved, provide instructions for a replacement or refund.
Approved refunds are issued to your original payment method within the refund processing window above.
Contact Us
For questions about this Return Policy or to initiate a return, please contact:
Sterigenix Medical Inc.
Email: Michael@sterigenixmedical.com
Phone: 289-442-4976
Hours: Monday to Friday during regular office hours