Privacy Policy

Effective Date: May 2026

Last Updated: May 2026

Sterigenix Medical (“Sterigenix,” “we,” “our,” or “us”) is committed to protecting personal information and handling it responsibly.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, contact us, submit forms, create an account, place an order, or otherwise interact with us.

1. What Information We Collect

Depending on how you interact with us, we may collect information such as:

name

email address

phone number

billing address

shipping address

account credentials, if account creation is enabled

order details and transaction information

communications you send to us

inquiry details submitted through website forms

technical information such as IP address, browser type, device information, pages visited, and website usage data

cookies and similar technologies, where used

We collect only the information reasonably necessary for the purposes described in this Privacy Policy.

2. Why We Collect Personal Information

We may collect, use, and disclose personal information for purposes such as:

providing products or services

processing and fulfilling orders

communicating with you about orders or inquiries

responding to contact form submissions and business requests

maintaining customer accounts, where applicable

improving website performance, functionality, and user experience

maintaining internal records

detecting fraud, misuse, or security issues

complying with legal, regulatory, tax, accounting, or contractual obligations

3. Consent

By providing personal information to us, you consent to our collection, use, and disclosure of that information for the purposes described in this Privacy Policy, except where applicable law requires otherwise.

You may withdraw consent in certain circumstances, subject to legal, operational, or contractual restrictions and reasonable notice. Withdrawal of consent may affect our ability to provide certain services or respond to certain requests.

4. Cookies and Website Data

Our website may use cookies, analytics tools, and similar technologies to support website functionality, security, and performance, and to better understand how visitors use the site.

You may be able to manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

5. How We Share Information

We do not sell personal information.

We may share personal information with:

payment processors

shipping providers

website hosting or technology service providers

analytics providers

contractors or service providers who assist with business operations

legal, regulatory, or governmental authorities where required by law

professional advisors, such as accountants, lawyers, or insurers, where reasonably necessary

We limit sharing to what is reasonably necessary for the relevant purpose.

6. Retention

We retain personal information only as long as reasonably necessary for the purposes for which it was collected, and as needed to meet legal, regulatory, tax, accounting, security, dispute-resolution, or record-keeping requirements.

7. Safeguards

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.

No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Accuracy

We take reasonable steps to keep personal information as accurate, complete, and up to date as necessary for the purposes for which it is used.

Please notify us if your information changes or if you believe any information we hold about you is inaccurate.

9. Access and Correction

Subject to applicable law, you may request access to personal information we hold about you and request correction of inaccurate or incomplete information.

To make a request, please contact us using the contact information below. We may need to verify your identity before responding.

10. Third-Party Services and Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party sites.

If you interact with third-party services, your information may be governed by their terms and privacy policies.

11. Children and Minors

Our website is not intended to knowingly collect personal information from children without appropriate authorization where required by law. If you believe personal information has been submitted improperly, please contact us so we can review and address the issue.

12. Cross-Border Processing

Some service providers may process or store personal information outside your province or outside Canada. Where that occurs, information may be subject to the laws of the jurisdiction in which it is processed or stored.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version on this website and update the effective date above.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact:

Sterigenix MedicalInfo@sterigenixmedical.com/contact